One place to hear, agree, deliver and review learner support

Inclusion Studio is being built with England further education colleges and apprenticeship providers. Each capability below is labelled honestly: In the prototype means you can try it in our clickable prototype with fictional records, In development means it is being built for the pilot, and Planned means it is on the roadmap but not started.

Everything is organised around the learner’s support journey, described in how it works, and every view is limited by permissions and roles.

What is learner support software?

Learner support software is a single, permissioned place to record what a learner needs, what was agreed, what was delivered and whether it helped. In many FE colleges and apprenticeship providers that information is spread across a spreadsheet, a shared drive, the student record system and staff inboxes. It works until someone asks a simple question: did this learner actually get the support in their plan, and did it make a difference?

Inclusion Studio is designed to answer that question without extra admin. It is inclusion software for FE colleges and apprenticeship providers, not a general case management tool and not a safeguarding system. Safeguarding concerns stay with your designated safeguarding lead, as explained in our safeguarding boundaries.

What should a learner support platform do?

A learner support platform should help you follow the whole journey, not just store a plan. In Inclusion Studio that means four stages:

• Understand. Hear what helps in the learner’s own words through learner voice, then take in support requests and triage them.
• Agree. Write a support plan the learner has seen. If they disagree, that is recorded, not hidden.
• Deliver. Staff use delivery tracking to log support given and missed, and missed support recovery to show how gaps were put right.
• Review. Reviews ask the learner whether support helped, so you keep, change or stop it. A controlled evidence export gathers the record when you need it.

How does Inclusion Studio protect learner information?

Access is checked on the server for every request, by organisation, relationship and field, so hiding a button is never the safeguard. Apprenticeship employers see only workplace adjustments and their own actions through employer collaboration, never the learner’s full history. Uploaded documents go to private storage. The trust centre sets out what is designed, what is not yet done and where data is processed.

Where does AI fit in?

AI is optional and always human-reviewed. AI drafts are labelled, and a person checks them before anything is saved. AI never diagnoses, refuses support, makes decisions or shares information externally, and the prototype uses a sample draft rather than a live AI provider. Gemini on Google Cloud Vertex AI is the selected provider, tested with synthetic data only, and no real learner data has been sent to any AI provider. Read our AI principles for the full boundaries.

How do I see it working?

The quickest way is to join the pilot conversation or contact us for a walkthrough of the prototype. If you are still weighing up options, our guide to choosing learner support software and the comparisons are written to be useful whichever tool you pick.